Privacy Policy

Last Updated

PIXI Group Limited - Privacy Notice


PIXI Group Limited, a limited company registered in England and Wales (company number 15498657) with registered address at PIXI Group Ltd, 820 The Crescent, Colchester Business Park, Colchester, Essex CO4 9YQ is the controller responsible for your personal data. We collect and process your personal data when you visit our website, purchase our services, sign up for a newsletter or request more information about us or purchase a product or service. 

This privacy notice provides information on how we collect and process your personal data in all of those instances.  

Contact details 

Email: hello@pixigroup.ai 

What information we collect, use, and why 

We collect or use the following information to:  

Account Information

The operation of services

Service updates or marketing purposes

Dealing with queries, complaints or claims

Names and contact details

Payment details (including card or bank information for transfers and direct debits) via a third-party service. We do not store payment details.

Addresses

Address

Email & website information

Purchase history

Marketing preferences

Payment details

Purchase or account history

Account information, including registration details

Location data

Account information

Payment details (including card or bank information for transfers and direct debits)

Information used for security purposes

Recorded images, such as photos or videos

Purchase or service history

Credit reference information

Marketing preferences

Call recordings

Relevant information from previous investigations

Account information (including registration details)

Usage data
Performance data

Purchase or viewing history

Customer or client accounts and records

Website user information (including user journeys and cookie tracking)


IP addresses

Financial transaction information

Photographs or video recordings


Website and app user journey information

Correspondence

Records of meetings and decisions


Information relating to sponsorships


Information relating to compliments or complaints


Records of consent, where appropriate


Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below.  

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.  

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.  

  • Your right to erasure - You have the right to ask us to delete your personal information.  

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.  

  • Your right to object to processing - You have the right to object to the processing of your personal data.  

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.  

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.  

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to: 

Account information

The operation of services

Service updates or marketing purposes

Dealing with queries, complaints or claims

Consent

Consent

Consent

Consent

Contract

Contract

Contract

Contract




Legal Obligation

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 


Where we get personal information from 

Directly from you


Debt collection agencies


Publicly available sources

Legal and judicial sector organisations


Councils and other public sector organisations


Suppliers and service providers

Market research organisations

Credit reference agencies


How long we keep information 

We keep personal information for as long as we provide services to you and you have an account with us 

Who we share information with 

We may share your personal data with third parties that we engage in connection with the services we provide to you and/or the operation of our business. 

These third parties include, but are not limited to: 

Organisations we need to share information with for safeguarding reasons

Professional or legal advisors

Financial or fraud investigation authorities

Relevant regulatory authorities

External auditors or inspectors

Warranty and guarantee providers

Professional consultants we employee

Organisations we’re legally obliged to share personal information with

Publicly on our website, social media or other marketing and information media

Suppliers and service providers



Sharing information outside the UK 

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. 

 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

Last updated November 2025