Privacy Policy.
PIXI GROUP LIMITED
PRIVACY NOTICE
PIXI Group Limited, a limited company registered in England and Wales (company number 15498657) with registered address at 37 Lessar Avenue, London, England, SW4 9HW is the controller responsible for your personal data. We collect and process your personal data when you visit our website, purchase our services, sign up for a newsletter or request more information about us or purchase a product or service.
This privacy notice provides information on how we collect and process your personal data in all of those instances.
Contact details
Email: hello@pixigroup.ai
What information we collect, use, and why
We collect or use the following information to:
| Account Information | The operation of services | Service updates or marketing purposes | Dealing with queries, complaints or claims |
|---|---|---|---|
| Names and contact details | Payment details (including card or bank information for transfers and direct debits) vua 3rd party service. We do not store. | Addresses | Address |
| Email & Website | Purchase history |
Marketing preferences |
Payment details |
| Purchase or account history | Account information, including registration details | Location data | Account information |
| Payment details (including card or bank information for transfers and direct debits) | Information used for security purposes | Recorded images, such as photos or videos | Purchase or service history |
| Credit reference information | Marketing preferences | Call recordings | Relevant information from previous investigations |
| Account information (including registration details) | Usage data Performance data |
Purchase or viewing history | Customer or client accounts and records |
| Website user information (including user journeys and cookie tracking) | IP addresses |
Financial transaction information | |
| Photographs or video recordings | Website and app user journey information | Correspondence |
|
| Records of meetings and decisions | Information relating to sponsorship | ||
| Information relating to compliments or complaints | Records of consent, where appropriate |
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to:
| Account information | The operation of services | Service updates or marketing purposes | Dealing with queries, complaints or claims |
|---|---|---|---|
| Consent | Consent | Consent | Consent |
| Contract | Contract | Contract | Contract |
| Legal Obligation |
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
| Directly from you | Debt collection agencies | ||
|---|---|---|---|
| Publicly available sources | Legal and judicial sector organisations | Councils and other public sector organisations | |
| Suppliers and service providers | Market research organisations |
Credit reference agencies |
How long we keep information
We keep personal information for as long as we provide services to you and you have an account with us
Who we share information with
We may share your personal data with third parties that we engage in connection with the services we provide to you and/or the operation of our business.
These third parties include, but are not limited to:
| Organisations we need to share information with for safeguarding reasons | Professional or legal advisors | Financial or fraud investigation authorities | Relevant regulatory authorities |
|---|---|---|---|
| External auditors or inspectors | Warranty and guarantee providers | Professional consultants we employee | Organisations we’re legally obliged to share personal information with |
| Publicly on our website, social media or other marketing and information media | Suppliers and service providers |
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated March/2025